MPServices adds a layer of management and knowledge that allows retailers to maximize sales by minimizing fraudulent pressure. By taking advantage of the study of regulations, market tools and an exhaustive knowledge of the sector, we are able to achieve the most ambitious objectives.
Analysis of fraudulent chargebacks
Redefining fraud patterns
Transaction flow
Setting up rules and risk profiles
Review – Real-time analysis
Detection of false positives
Chargebacks and fraud
Dispute of chargebacks with the purchaser
MPServices develops Business Cases to evaluate the potential improvement of an online business in the payment checkout. Exhaustive study of the payment methods, acquisition, fraud management, transaction flow and user experience. A business case allows to quantify the potential for business improvement.
Data Gathering
Analysis and Business Case
Flow
Definition
Fraud
Patterns
Tools
adaptation
Launch
Carts Recovery
MPServices can recover abandoned carts generated by the fraud screen. Fraud screens can generate scenarios with many transaction declines from legitimate customers, false positives. Thanks to market knowledge, MPServices can make a more accurate estimate of the risk of transactions, and therefore determine which ones should not have been blocked.
At this point, flows and operations can be established to recover the carts, either by regenerating the transaction or by contacting the customers.
Rejections
False positives detection
Whitelisting
Contact
Recovery
Chargeback Disputing
At MPServices, we generate an additional line of revenue for merchants by efficiently disputing the chargebacks they receive. We articulate a process with the acquirers that is robust and efficient to establish an automated dispute process that achieves the highest possible success rate given the merchant's conditions. To maximize success, we tailor the format and content of disputes based on the country, the issuing bank, the nature of the dispute, and the evidence available to the merchant.
Consulting
Due to the extensive experience of our payment and fraud analysts, MPServices can offer consulting services with the most expert vision in the market. We include support or management services for:
Request for Proposal
Fraud Pattern Study
Launching in new countries
Opportunities in authorization rates
Efficiency in fraud prevention activities
Study and improvements in the dispute process
Comparison between acquirers